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Converting customer feedback into high-impact solutions with CX analytics

Thurs, June 22, 2023
▶️ Replay Available Here

With budgets tight and resources limited, everyone is trying to do more with less these days. Maximising return on investment from your feedback collection tools becomes crucial. In this session we focus on the power of Experience Analytics in bridging the divide between when your website visitors complain about an error/bug and A/B testing solutions to solve these issues.

eCommerce Checkout Optimisation: Actionable Strategies for 2023

Wed, May 3, 2023
▶️ Replay Available Here

According to Baymard research, a staggering 70% of shoppers this year reach the checkout but do not complete their purchase. Although not all drop-offs indicate genuine buying intent it's essential to prioritise optimising this stage of the customer journey.

Maximizing Conversions:
5 Quick Ways to Validate Website Page Designs

Wed, Mar 29, 2023
▶️ Replay Available Here

In the ever-evolving digital landscape, changes in your conversion rate are often indicators of shifts in the digital experience. To stay ahead, testing new page template designs is crucial.

Unlock revenue by measuring the dollar impact of all your website content

Thu, Oct 20, 2022
▶️ Replay Available Here

Just because it's not clickable doesn't mean it can't be measured. You can now easily quantify the impact website content (such as product reviews, imagery, messaging, returns policies etc.) has on revenue. In this webinar we'll share how to do this on your website.

A few of our customers 👇

What our customers are saying 🙂

“We use Insightech to identify drop-offs in conversion rates, dig into the funnel and identify issues impacting our website payment processing.”

Olivia Yi

Head of Product, Travello

"In just two weeks, Insightech helped us uncover conversion opportunities that will deliver up to $600k of incremental revenue. Insightech is the only platform that can answer all the things that we need."

Nazira Mirzakhan

Digital Acquisition Manager, Australian Institute of Business

"In a matter of weeks we uncovered an incremental revenue opportunity from a top navigation change that delivered an ROI of 16x.  With the guesswork gone, our strategy is informed and considered."

Emma Filliponi

eCommerce & Digital Marketing Manager, Blue Bungalow

Segmentation

Use advanced segmentation to slice and dice any report to quickly compare user behaviours across multiple date ranges. Fully unlock your analytics capability with modular segmentation that stacks quickly to answer any combination of questions.

Insights Notes

The longer friction points go unresolved the more they directly impact conversion rates and revenue. Save notes for colleagues and visually communicate exact points in time from session replays. Work collaboratively to get your team up to speed faster.

Visual Form Analysis

Get accurate digital experience intelligence to pinpoint precisely where forms cause friction and minimise cart abandonment. Context matters. Understand your forms better by experiencing the journey through their eyes to know why they didn't convert.

For more information please get in touch.

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