Insightech FAQs

Q. Does Insightech impact on site-speed, page performance or the online customer experience?
The impact of our tracking code is extremely low, and the capabilities that Insightech provides becomes valuable to be able to draw key insights and optimise your website's online customer experience.

Q. Who are the primary users of the platform?
Optimisation and Ecommerce managers are typically the primary users of the platform. Though, anyone who owns the metric of improving acquisitions through your website would be an ideal fit.

Q. Is Insightech GDPR Compliant?
Yes, Insightech is GDPR compliant and this data processing agreement can be accessed readily.

Q. Does data from different device types show up on Insightech?
Yes, the data is reflected on Insightech will enable you to filter according to different device types, browser and traffic medium. The only element that is not captured on mobile is the hovering action.

Q. How does customer issue recreation work on Insightech?
With Insightech, you will be able to replay the user experience through session replays and identify the customer based on customer ID, IP address, and other information to determine the issue they have experienced.

Q. How far does Insightech data go back?
With the Insightech UI, you can access reports, segment data and view session replay site data for up to three months before it becomes unavailable for use. Contact us for more info on options for storing your website's data.